Terms and conditions

By accessing our website, you accept our privacy policy. You also accept that the use of our website may be monitored, tracked and recorded.

Any information given on our website is for information purposes only. It is believed to be reliable and is subject to change without any prior notice. Products and services described may differ from time to time.

We reserve the right to discharge an order if it is not corresponding with the general terms and conditions.

We reserve the right to change without notice the data submitted by us as a result of general changes to the products or generally for technical reasons, provided that the subject of sale is not adversely affected whether generally or in any respect which is important for the use and maintenance of the product.

Please note that all purchases made at this online store are handled under UAE law.


All product prices at the online store are list prices and are without VAT, import duties, freight and handling fees etc. and can at any time be changed or regulated by us, without notice.

The list prices are available in UAE Dirhams.


A lump-sum shipping cost fee in the amount of up to AED 30.00 can be billed to the Customer per delivery. If the Customer selects the “charge on delivery” (COD) payment method, up to AED 10.00 can be charged and are payable to the shipper as a COD fee. You can read additional information on our shipping costs during the order process. And this is only applicable for shipping and delivery inside the UAE.

If the Customer evokes the right of cancellation, he must assume the regular costs of the reshipment and the transport risk with an order costing up to AED 50.00 unless the item delivered is not what was ordered.


HICOM products are shipped exclusively to shipping addresses in the UAE. We don’t ship and deliver products outside of the UAE at the moment.

The shipping method, shipping route and the selection of the shipping company is at our discretion.

In general, all products are in stock and your order will leave the distribution center within 4 business days from our acceptance of your order. All the details will be available on your order acknowledgement.


Please do not return any items without prior approval from us. If in any circumstance you should want to return a newly purchased product, this has to be reported to us within 30 days from the invoice date and the return will only be accepted as new if the product is returned in the original package.

We will not accept any invoices in relation to shipping of returned items. All return has to be done on the purchasers account and risk only.


Claim of shortage, damaged products etc. must be made within 7 days from receipt of the order to us. Please do accept the shipment from the carrier and sign for the shipment as damaged. Immediately contact us, to report the damage. Please refer to your order confirmation number when you call and if you ordered using a purchase number please also refer to this when contacting us.


The limited warranty period is of 24 months following invoicing to the private customer for all our products. For business customers (B2B) warranty for all products is 1 year.

The warranty for refurbished products is normally 1 year.

Please note that the guarantee does not apply for products which have been damaged due to mishandling and improper use.

We refer to the warranty/service information on this home page and the warranty papers received with the product at the time of purchase.


Sample packs/demonstration products are not available through the online store please send your request via e-mail to: sales@abdulhamida.sg-host.com


Installation, demonstration and training are not included in the prices shown at the online store but are available from us on request. If a contact concerning installation, demonstration or training has already been issued, please refer to this with a remark when placing the order at the online store.


Contracts between you and HICOM shall be governed by UAE Law.


Circumstances which preclude any claim for compensation and postpone the delivery date and/or payment date exist when breach of contract is caused by an obstacle beyond the control of us which we could not reasonable be expected to have taken into consideration or avoided at the time of entering into the contract, nor could reasonably be expected to have overcome.


Please note, you cannot cancel or make changes to an order once it has left our distribution center; until then, however, you may be able to modify your order. Your first step will be to contact us by sending an email to sales@abdulhamida.sg-host.com include your order notification number and provide details on what you would like to have changed. A customer support representative will contact you regarding the status of your order and whether it can be changed.

In the case of goods which are manufactured or acquired specifically for your company a cancellation/change of the order will be handled according to the contract.